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HayfieldSaaS9-month story
5.0

Competitor moves in AI search are the early warning we never had. We've launched 3 features specifically in response to AI-mention drops we caught — and recovered share-of-voice each time.

Marcus HayesVP Growth, Hayfield
Headline result

3.4×

More ChatGPT recommendations

Vs the closest competitor in the category

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The story

How they got here.

How a B2B SaaS team turned AI visibility from a vanity metric into a defensive product signal.

Hayfield competes in a crowded category — workflow software for ops teams. There are 14 funded competitors. Until late 2024, Marcus's growth team treated "organic" as a backlog of blog posts and a quarterly rank check. AI search wasn't on the radar at all. Then their lowest-funnel demo signups started slipping, with no obvious source.

Their first month on SEONova surfaced the cause: Hayfield had quietly dropped from being mentioned in 62% of ChatGPT answers for their top 20 buyer prompts to 18%. A competitor had shipped two integrations Hayfield didn't have, and the LLMs had quietly updated their recommendations. Marcus's team built a weekly AI-mention dashboard, set Slack alerts on share-of-voice drops, and treated mention-recovery as a product signal — not a content one.

Nine months later, Hayfield is mentioned in ChatGPT recommendations 3.4× more than their closest competitor for their core buyer prompts. Three product features shipped this year were prioritized specifically in response to AI-mention drops the dashboard caught. Demo signups from organic are up 71%.

Engines used in this story

AI VisibilityCompetitor IntelContent BriefRank TrackerKeyword EngineSlack Alerts
The results

By the numbers.

AI visibility as an early-warning signal — not a vanity metric. Here's what the dashboard actually changed.

AI mentions

3.4×

More ChatGPT recommendations

Vs closest competitor, top 20 buyer prompts

Demo signups

+71%

From organic, in 9 months

Lowest-funnel intent stopped slipping

SoV recovery

18% → 67%

Share-of-voice in ChatGPT

Top 20 prompts, 9-month arc

Defensive shipping

3

Features built off mention drops

Each one recovered the drop within 6 weeks

Alerting

Slack

Drops surfaced inside an hour

Before competitors send their press release

Coverage

4

AI engines monitored daily

ChatGPT, Perplexity, Gemini, Claude

Your turn

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